Winbox Privacy Policy
Last Updated: 28th November 2025
Effective Date: 29th November 2025
Welcome to the Privacy Policy for Winbox77, relating to your use of our site, the Winbox platform and any associated services. We value your privacy and are committed to protecting your personal data in accordance with applicable data protection and privacy laws in Malaysia, including but not limited to the Personal Data Protection Act 2010 (PDPA).
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you access or interact with our platform. It also explains your rights in relation to your personal data and how Malaysian law protects you.
By using our services, you acknowledge and agree to the practices described in this Privacy Policy.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Company (referred to as either “the Company”, “We”, “Us” , “Winbox” or “Our” in this Agreement) refers to Winbox77.
- Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
- Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Bank Details
- Payment Details
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, Winbox may collect certain information automatically, including, but not limited to, the type of mobile device you use, Your mobile device’s unique ID, the IP address of Your mobile device, your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit Our Service or when you access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies we use include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies Winbox use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
- Necessary / Essential Cookies
Session Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and we only use these Cookies to provide You with those services. - Cookies Policy / Notice Acceptance Cookies
These Persistent Cookies identify if users have accepted the use of cookies on the Website. - Functionality Cookies
These Persistent Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid You having to re-enter your preferences every time you use the Website.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with Us through the Service.
- To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide you with news, special offers, and general information about other goods, services and events which We offer that are similar to those that you have already purchased or inquired about unless You have opted not to receive such information.
- To manage your requests: To attend and manage your requests to Us.
- For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
Winbox is dedicated to safeguarding your privacy and does not sell or lease your personal information to third parties. However, in certain situations, we may share your data with trusted partners, including:
- Third-Party Service Providers: We work with reputable providers who support our operations, such as payment processors (e.g., EZPAY, FPX), web hosting, analytics, and customer support services.
- Legal Requirements: We may disclose your information when required by law or in response to valid legal requests to comply with regulations or protect our legal rights.
- With your consent: We may disclose your personal information for any other purpose with your consent.
Retention of Your Personal Data
Winbox will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Removal of Your Personal Data
You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you.
Our Service may give you the ability to delete certain information about you from within the Service.
You may update, amend, or delete your information at any time by signing in to your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided to us.
Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other Legal Requirements
The Company may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Data Protection and Security
We are firmly committed to protecting your personal data through the implementation of comprehensive security measures. These include the use of advanced encryption standards, secure server infrastructure, and stringent access controls designed to ensure the confidentiality, integrity, and availability of your information.
While we employ industry best practices to safeguard your data, no system can guarantee complete security. Accordingly, we urge you to exercise caution in protecting your account credentials and to notify us immediately should you become aware of any unauthorized access or security breaches.
Our security measures encompass, but are not limited to:
- SSL encryption for all data transmissions and transactions;
- Secure data centers equipped with firewalls and Distributed Denial of Service (DDoS) protection;
- Strict access controls to restrict unauthorized access to personal data;
- Regular malware scanning and routine backups to ensure data integrity and availability.
Your Personal Data Rights
Under Malaysia’s PDPA, you have the right to:
- Access your personal data
- Correct or update inaccurate data
- Withdraw consent to processing (where applicable)
- Request deletion of your data (subject to legal requirements)
You may exercise these rights by contacting us directly. Please note we may retain certain data where legally required.
Anti-Fraud and Bonus Abuse Monitoring
To ensure a fair and secure environment for all users, we actively monitor activities that may indicate fraudulent behavior or abuse of bonuses. Such activities include, but are not limited to, misuse of promotions or free credits, and unusual or suspicious transaction patterns.
Accounts found to be in violation of these rules may be suspended, restricted, or permanently closed. Should you believe your account has been flagged incorrectly, you are encouraged to contact our customer support team for further review.
Marketing and Promotions
With your consent, we may send you marketing communications which could include offers of free credits, promotions, and tournaments; announcements of new game launches or feature updates; and information about VIP or loyalty rewards. For further terms relating to promotions, refer to our Terms and Conditions page.
You may opt out of receiving marketing communications at any time by clicking the “unsubscribe” link included in our emails or by contacting our customer support team directly. Please note that opting out of marketing communications will not affect your receipt of essential service-related notifications.
Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. We are not obligated to provide you with prior notice of any modifications, and your continued use of our services after any changes are posted will constitute your acknowledgment and acceptance of those changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us via email at [email protected].